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Review Automation

Review Automation is a SolidifyAI skill ($10/month) that asks your customers for a review at the perfect moment — automatically. When you mark a job completed, it texts the customer a friendly message with a one-tap link to your Google or Yelp listing about a day later, so you steadily build the reviews that win you the next job.

It runs through AutoFlow (so it respects opt-outs and quiet hours), which it turns on for you. Enable it from the Billing page under Skills; it then lives at Reviews in the sidebar.

Set it up

Three quick steps on the Reviews page:

  • Add your listing — paste your Google Place ID (or your Google review link), and/or your Yelp business. We build the direct “write a review” link for you.
  • Pick your platform — choose whether customers are sent to Google or Yelp.
  • Turn it on — flip the switch. That installs and activates the “Ask for a review” sequence.

How it works

The moment a job reaches Completed, the customer is enrolled in a short sequence:

  • One day later, they get a friendly text thanking them and asking for a quick review, with your review link and a “Reply STOP to opt out” line.
  • It sends through AutoFlow, so it automatically honors opt-outs, quiet hours, and send limits.
  • Click tracking — the review link is tracked, so you can see who tapped through.

Google or Yelp

You can set up either or both and choose which one customers are sent to.

  • Google — recommended for most contractors. Google reviews carry the most weight for local search and the Map Pack.
  • Yelp — supported, but note that Yelp discourages solicited reviews and may filter reviews that arrive right after a prompt. Use it knowing that caveat.

What it needs to send

Review requests are sent by text, so:

  • The customer's contact needs a phone number, and they must be reachable by SMS (not opted out).
  • Your business needs to have completed the one-time SMS consent & compliance attestation in Settings — AutoFlow holds all texts until that's done.

Tips

  • Get your Google Place ID from Google's Place ID finder, or just paste your Google review link — either works.
  • Complete the SMS consent attestation first, or the requests will sit paused.
  • Mark jobs Completed promptly — that's the trigger, and the ask lands best while the work is fresh.
  • Lead with Google unless you have a specific reason to send customers to Yelp.